Customer Testimonials
Thank you Jose Vargas for all your help great customer service 10/10very helpful
Nallely was great, made the whole process seamless. Her professionalism made up for the long wait.
(Translated by Google) Herman helped me with my Highlander purchase (Original) Herman me ayudó con mi compra de mi highlander
Thank you Jose Vargas with my new 2027 Corolla se hybrid we love it thank you very great very professional
Nallely was very helpful and answered all my questions with clarity. I was notified promptly that my vehicle was ready for pick up. I will always be asking to have her as my advisor!
Nallely Cruz made my experience a breeze, will definitely return.
Thank you Jose vargas for all your greatest help and support we love our new Rav 4 100/100 best customer service from vargas easy and fast no pressure very great guy
I went in for a small service and the associate that helped me, her name was Kassidy. She was an amazing help for me in my vehicle today they changed the tire that had a nail in it and got me out the way as quick as possible. I definitely will be back for my next service. Thank you so much.
I went in recently and Nallely was amazing! Very knowledgeable patient and made me feel reassured with the recommendations to my corolla. Will definitely be coming back to Nallely for my next service and will let everyone i know to make sure to look for her!
Great service ! Nallely was my service advisor. She was very professional, communicated to me clearly the repairs needed to my vehicle, and is also bilingual which helped out a lot.
Armando helped us buy our rav4 xse , this is the second time we bought with him. We won’t purchase unless it’s with Armando. Thank you for the killer experience once again.
(Translated by Google) Armando Becerra helped me and recommended him to everyone here in the area (Original) Armando Becerra me ayudó lo recomendó para todos aquí en la área
(Translated by Google) Herman helped me with the purchase of my new, very modern RAV4 XLE. (Original) Herman me ayudó con la compra de mi nueva rav4 xle muy moderna
(Translated by Google) Herman was a great help; he helped us get our car and financed it. He helped us get the loan. He was a huge help, and thanks to him, we have a car. (Original) Herman fue buen ayuda, nos ayudó a obtener nuestro carro y lo financiamos. Los ayudó a conseguir el préstamo. Nos ayudó bastante y gracias a él tenemos un carro
The overall experience was slightly lacking, but Nallely Cruz made it worth it. My time is really valuable and she updated me at every point so I can stay on schedule. Even though my oil change took a little over four hours. I was updated every step of the way. Nallely Cruz is a great addition to the team.
Great! Got my car back in record time. I REALLY love my car.
Nallely was very thorough and informative. She made the entire process easy to understand and worked around my schedule.
(Translated by Google) I had a very good experience with Herman. He was a very kind, humble, and respectful person at all times. He was always willing to show me the cars, without any hesitation and with great patience. He made me feel very comfortable and well taken care of. (Original) Tuve una muy buena experiencia con Herman. Fue una persona muy amable, humilde y respetuosa en todo momento. Siempre tuvo la mejor disposición para enseñarme los carros, sin poner ningún pero y con mucha paciencia. Me hizo sentir muy cómodo y atendido.
I had a tremendous experience working with Alex Mayers! He was very friendly and professional, and answered all of my questions when evaluating different cars. It was a pleasure working with Alex, I would recommend new customers to ask for him. He gave great customer service, was very knowledgeable, and helped me make a decision that I feel great about.
Herman is a great salesperson he is very good with people go see him
Great experience! Alex Mayers was very helpful and friendly
hector help buy my car & was so helpful! so knowledgeable with his product ! everyone go ask for him! thank you again
(Translated by Google) Thanks to Hector for the help with my new Camry! They're looking for him! Thanks Hector! (Original) Gracias a Héctor por la ayuda en mi nuevo Camry! Buscan a el! Gracias Héctor!
I had a great experience at Toyota thanks to Jose Vargas! He was very friendly, professional, patient, and helpful throughout the entire process. He made everything easy and stress-free, answered all my questions, and made sure I felt comfortable with my decision. His customer service was excellent! I highly recommend asking for Joseluis if you’re looking to purchase a vehicle. Thank you for the amazing service!
My experience was great with Alex Mayers was very helpful
Had a great experience with Hector. Knowledgeable and great service, I would recommend him.
I had a great experience at Toyota thanks to Nallely in the Service Department. She was very professional, friendly, and helpful throughout the entire process. She took the time to answer my questions, kept me informed, and made sure everything went smoothly. Her excellent customer service really stood out and made the experience stress-free.
Hector demonstrated excellent sales skills and provided valuable insight throughout the process. He was knowledgeable, professional, and took the time to explain important details to help me better understand what I needed to know. I truly appreciated his guidance, patience, and willingness to assist. Overall, it was a great experience working with him, and he did an outstanding job.
I had an outstanding experience working with Alex Mayer on the purchase of my 2027 Toyota Corolla. From start to finish, he went above and beyond to make sure I had the best possible experience.
What really stood out was how much Alex genuinely cared about me as a customer. He took the time to understand my budget, worked with me to find the right numbers, and helped me save money without making me feel pressured or rushed. His customer service skills are exceptional, and he was patient, transparent, knowledgeable, and attentive throughout the entire process.
What separates Alex from other ... Read More Google - Oct 31, 2026
I can’t say enough great things about Alex Mayers\! He made my experience purchasing a **Toyota RAV4** absolutely incredible from beginning to end\. Buying a car can sometimes feel stressful, but Alex made the entire process smooth, easy, and actually enjoyable\!
Alex was extremely knowledgeable, professional, and went above and beyond to make sure I was happy with my Toyota RAV4\. He answered every question, made sure I understood everything, and never made me feel pressured\. His customer service was truly next level\!
If you’re looking for a new vehicle, I highly recommend asking for **Alex Mayers**\. He ... Read More Google - Oct 31, 2026
I had an absolutely outstanding experience working with Alex Mayers! From start to finish, Alex was professional, knowledgeable, and genuinely focused on making sure I had the best possible car-buying experience.
He was patient, answered all of my questions, and never made me feel pressured. Alex went above and beyond to make the entire process smooth, easy, and stress-free. It’s clear that he truly cares about his customers and takes pride in what he does.
If you’re looking to buy a car and want someone who is honest, helpful, and willing to go the extra mile, I highly ... Read More Google - Oct 31, 2026
I had a lot of help with my mom’s car, We were helped by Jimmy Totah! He was so helpful and made everything really easy.
I came in last Wednesday to look for a new Toyota Camry and jimmy the salesman gave me the best customer experience I’ve had! When I am ready to buy a Toyota I will definitely call Jimmy at Hanlees hilltop Toyota!
Armando helped me out
Herman and eddie at hilltop toyota are very helpfull go see them
⭐⭐⭐⭐⭐ An Outstanding Experience with Jimmy at Hanlees Hilltop Toyota!
I can’t recommend Jimmy enough! I finalized my vehicle purchase all the way from Santa Monica, and he made the entire process incredibly smooth, seamless, and stress-free.
His communication was exceptional from start to finish. He was always responsive, professional, patient, and went above and beyond to make sure every single one of my questions was answered. Even though I was purchasing from a distance, Jimmy made me feel like I was right there at the dealership.
Thanks to him, everything was taken care of, and all I have left ... Read More Google - Oct 30, 2026
Thanks Jimmy! Great experience getting my new toyota camry 2027 🙌🏼
Big thank you to Jimmy Totah for his help on a new Toyota! If anyone is in the market for a new car he’s the guy to go to. Very knowledgeable and easy to work with!
Jimmy made my experience car shopping as a first time buyer really easy. He was friendly, honest, and never pushy. I really appreciate how he went above and beyond to make sure everything went smoothly. I would highly recommend doing business with him.
Jimmy was heaven sent. Left with a brand new tacoma and a sweet a deal. Had such a great experience I returned to get a car for my grandpa who refused to get a new car for 30 years. Jimmy broke the spell and gramps got a new car.
I am not at all happy with the customer service. They need to train their employees. Useless fellows
I brought my vehicle in and was offered it as a trade in. Jimmy was so helpful and insightful when looking at new vehicles to purchase. Would return back to buy my next car.
I had a really good experience working with Carlos and Hector in sales. They were super helpful, patient, and made sure everything went smoothly with my car purchase. I really appreciate the time they took to help me and answer all my questions. Thank you both for making the experience a great one. Come and see them if you’re looking to buy a car!
I had a great experience and walked away happy with a car I’ve wanted for a while. Hector helped me throughout the process and walked me step by step to help me get the best deal possible. I appreciate him and thanks for the great experience!
My experience here was great! Had the pleasure of working with @Alex Mayers. I highly recommend
Thank you so much hector for my new Camry!
Alex Mayers has been extremely helpful, we love our new 2026 Camry 🙂
Efren always kept me up-to-date as to what was going on and I appreciated that
The service center is always helpful, courteous and professional I appreciate the great customer service and the caring of the staff
A Wonderful Car-Buying Experience at Toyota! 🚗🎉
We are happy to share our wonderful experience purchasing our new car at Toyota! From the moment we arrived at the dealership, we felt welcomed and well accommodated throughout the entire transaction.
We would like to give special recognition to Mr. Armando Becerra for his outstanding assistance, professionalism, patience, and excellent customer service. He made the entire purchasing process smooth, convenient, and stress-free by patiently guiding us through the details and ensuring that our concerns were properly addressed.
Mr. Becerra is truly a commendable employee and a great asset to Toyota. His dedication to ... Read More Google - Oct 27, 2026
I was pretty pleased with the service. I was disappointed that my headlights could not be raised, but I understand why now.
Very disappointing experience. I had a 2:30 PM appointment that I scheduled with Toyota in advance. I arrived exactly at 2:30 PM and checked in for my service.
They gave me a Service 603 tag for my vehicle and had me wait. I waited for approximately 45 minutes, and then around 3:20 PM they finally told me that they didn’t have enough time to complete the service and couldn’t take care of it.
If there wasn’t enough time available, I should have been told when I arrived instead of being made to wait for 45 minutes. I made the appointment in advance, arrived ... Read More Google - Sep 30, 2026
Took advantage of me because I look young and tried to sell me a car for 10,000 more than asking with a 12% Apr. . Then told me they couldn’t honor the offer they had posted online that I saw the night prior. Took over an hour and a half to talk them down to a reasonable price. They were consistently rude and condescending throughout the whole process.
Professional, courteous, explained options with no added pressure Called multiple times to follow up and update on my car status
Service department is an absolute joke. Dropped off my vehicle and marked on the envelope to have an oil change done. Went to pick up the car only a tire rotation was done. Never received a call from the service department to confirm what services I wanted completed. Given multiple excuses for the lack of their performance. I requested the price adjustment be done on the oil change because the work was not performed, I was offered $10 off. What a joke, this place does not care about their customers or the customers time. Take your car to another Toyota dealership
Very poor service.😭😭😭😭😭😭
Work done as promised and I'm a timely manner Efren provided a ride updated me when the car was ready and got the car early when I expressed that I needed it sooner in the day.
My wife and I were told by a manager that they could not sell us a vehicle even though we brought in a pre-approval letter from our Credit Union, unless we let them (Hanless Toyota) run a credit check. He said it was company policy but he never showed us the policy in writing. That's discriminatory! The sales person (Armando) was very helpful, honest, and transparent I wish he could give his manager some training.
Well it looks a very organized business, everybody seems to be very professional about what they're doing. And it also seems like a very busy place so that location, it must be doing good business. It smells good in there if I need another vehicle , I will come back to that location...
Very unprofessional charged me disposal fee for which I gave them nothing to dispose of manager said those are the fees class man real class
Bad experience
This is the worst experience I’ve had getting my car serviced. Don’t go here to get your car serviced unless you absolutely have to.
- I had an appointment set for a week at 10am PT, I arrive at 9:55am and there’s a line of cars waiting for service stretching out to the street. It takes 1 hour and 10 mins to get my car checked in for the service.
- If you do have to come here for maintenance, do not let Deonte be the one that works with you on that. He doesn’t care about your ... Read More DealerRater - Jun 29, 2026
This is the worst experience I’ve had getting my car serviced. Don’t go here to get your car serviced unless you absolutely have to.
- I had an appointment set for a week at 10am PT, I arrive at 9:55am and there’s a line of cars waiting for service stretching out to the street. It takes 1 hour and 10 mins to get my car checked in for the service.
- If you do have to come here for maintenance, do not let Deonte be the one that works with you on that. He doesn’t care about your ... Read More Google - Jun 27, 2026
This is for the service dept, specifically how it’s managed We having been coming here for over 20 years yesterday it took me over an hour just to drop off my car and that is with an appointment! I have never seen such a poor system. I don’t fault the staff they were very nice and working hard. The manager offered a feeble apology I never received a phone call saying my car was done. We brought our other car in the next day and at 715 am the line of cars was out almost past the driveway I attempted ... Read More Google - Jun 25, 2026
I purchased a 2014 Toyota RAV4 XLE AWD from Hanlees Hilltop Toyota advertised in “great condition” with no issues noted except a missing spare key.
Within 24 hours of purchase, I discovered multiple serious problems:
The sunroof did not function at all. After attempting resets, it briefly began working, only through reversing controls (open button closed it, close button opened it), then failed completely again. A large water stain was also visible on the roof liner beneath the sunroof.
The infotainment screen is partially non-functional. The bottom-right quadrant does not respond correctly to touch, making parts of the system unusable (like pairing ... Read More Google - Jun 23, 2026
Hanlees Hilltop is sending deliberately deceptive mailers to Hyundai owners. The whole thing is disguised as a check or card and loaded with false offers to trick folks into thinking they've won prizes or are being offered a free buyout of their lease. The more fine print you read the more bizarre and predatory it seems.
Jaswinder Singh Jazz and Herman Ramirez did an excellent job helping with our purchase of a brand new 2026 Toyota CHR! 10/10
Edit: The C-HR had a message displaying on the dashboard for a malfunction and had it before we drove off on purchase date (after we posted the review) and now Hanlees Hilltop Toyota management does not want to take accountability that the car was defective at purchase and basically sold a defective car as a brand-new car and now we didn’t get to use it before we had to leave it at the dealership for it to be A ... Read More Google - Jun 22, 2026
Prompt, efficient and met my needs The experience was pleasant and the service met every expectation even the price.
Waited over an hour to drop off my car for a scheduled appointment, had to pay for an uber because Jenny wasn't allowed to order me one and the shuttle was going to be over an hour wait. I was on my lunch hour and had a ride that had to return to work so they didn't lose their job.
Condescending, rude, unprofessional, not including the original salesman. The car that I got was not at all as advertised and very clearly had a lot of other issues with it upon further inspection. I suspect bigger electrical issues. Insanely overpriced for a car with clear mechanical issues
I asked if I would be charged for replacing my battery key. She told me only for the battery. I was charged $50+also I was not notified that my car was ready. If I hadn't gotten a ride back, who knows if I ever would have gotten a call. When I called I'm never transferred to someone only messages. The work appears good. But come on. I'm a senior and over $50 to replace key battery? If I would have known I would have done it myself.
Corey was very knowledgeable and explained all the different packages for the oil change and rotation of tires. He also knew I was going to wait for my vehicle and had to pick up my granddaughter from school. Made sure my vehicle service would be done in a timely manner.
I had a great experience at the dealership. Herman was extremely helpful and made the process of purchasing a vehicle surprisingly pleasant. Hilltop Toyota is a great place to go if you're looking to find a good car!!
It was nice and great atmosphere It was nice, great atmosphere and people couldn't be more friendly
Jenny was super nice. Got my appointment the day before and when I showed up, they took the car right away and I stayed in the lounge until husband came. They now have coffee and even chips they serve which is highly highly appreciated at 745am!
Excellent service. I deal with the front desk woman who was very nice and helpful
The advisor handled my needs in a professional and expert fascion, making my experience exceptional.
Thank you Jose Vargas for are new used car 2021 Honda accord very happy great customer service
Updated review: I’ve had the car for 6 days drove from concord and back 1 time drives fine but 3 notifications popped up saying Tire Pressure system has problems, Anti lock has problems, and Brake system has problems and or low on fluid. So these codes may have been cleared before hand. The car we originally had looked at before seeing this had higher miles, lower sale price and they said we couldn’t get approved for it but they can work something out with one ... Read More Google - Jun 7, 2026
Always a pleasure Helpful and informative Building is always cold Not much more to say
The work done was expensive, I think. It did not include cleaning the inside of the suv. Just Vacuuming the floor mat would be nice and appreciated. But that's extra cost for us.
The experience was good Nice people To deal with in general, no complaints about this one
It was an easy appointment to make, and they were able to finish it quickly. I got the call for pickup and all went well.
Great customer service and great work of the technicians. Even tho they kept my suv overnight wish they let me borrow a rental and gave me a discount! But it’s ok! ✅
Love the straight forward honesty, the shuttle service and cleanliness of the place. Visit at least once a year for a good appraisal of my prius.
Scheduled an 8:15 oil change tire rotation. Was told it would take three hours. Had to wait an hour for a shuttle home, then dropped me off last of six other passengers, so I basically drove around 5 different cities before getting home at 10:30. Carlos never called me to update me even when it was well past four hours. I had to call. He said it would be ready in five minutes, then I asked if a shuttle would be picking me up again soon, I was told that it's a courtesy and the shuttle driver was busy and he couldn'... Read More DealerRater - May 30, 2026
Angelica Ruiz was very helpful, professional, and friendly throughout the whole process. She answered all my questions clearly and made the experience smooth and stress-free. Great customer service overall by her.
Pure business, 'leave your car will call you', and ' here are your keys ' ,no explanation of anything that it was done or need next time
Great and service was exceptional I'm happy with the service work done to my vehicle and will continue to come in for future services.
I had great service, very respectful people. Everything got done on the timely manner, and my car was clean when I picked it up.
Wait time for shuttle was very long, I had to take Lyft instead They need more than 1 person doing the shuttle service
Armando was amazing so helpful thank you Armando I love my new car so much
Bill listened to our issue, understood us, and did everything possible to find the issue, very happy with Bills customer service/support
She was polite and explain stuff to where I can understand it, and she was patient
She was friendly, investigated when I had non-routine questions, and made sure I knew what was happening. A+
They quoted me $135 for a diagnostic only. I went in for my appointment and they said they were too full to see me. They said they would call me Monday to see if they could squeeze me in but I did not get a call. I rescheduled an appointment for today and went there and they told me to diagnostic would be $265. Very bad experience and I wasted a lot of time. Thankfully I did not waste a lot of money because I decided to go somewhere else
Very good service from Hanlees Hilltop Toyota. I love my brand new Toyota Tacoma truck and the experience.